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FAQ

 

How do I place an order for cigars?

To place an order for cigars, simply add the desired items to your cart and proceed to checkout. You will be prompted to enter your shipping and payment information, and once your payment is confirmed, your order will be processed and shipped.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

Do you offer international shipping?

Yes, we offer international shipping on all of our cigar products. Shipping fees and delivery times will vary based on your location and the shipping method you choose at checkout.

Can I cancel or modify my order?

Once your order has been processed, it cannot be cancelled or modified. If you have any questions or concerns about your order, please contact us as soon as possible and we will do our best to assist you.

Do you offer refunds?

No, we do not offer refunds. However, we do offer exchanges or store credit for unused and unopened products that are returned within 14 days of receipt. Please see our Return Policy for more information.

How do I contact customer service?

If you have any questions or concerns, please visit our Contact Us page to get in touch with our customer service team. We are available Monday through Friday, from 9:00am to 5:00pm EST.

Are your cigars handmade?

Yes, all of our cigars are handmade by skilled artisans using premium tobacco leaves.

Do you offer cigar accessories?

Yes, we offer a variety of cigar accessories, including humidors, cutters, lighters, and ashtrays.

Can I place a bulk order?

Yes, we offer special pricing for bulk orders. Please contact us for more information.

Are your cigars authentic? Yes, all of our cigars are sourced directly from reputable manufacturers and are guaranteed to be authentic.

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